J. Roughan
15 October 2009
Honiara
A once thriving business was going bust. Each new year worked out to be worse than the year before! The store owner, fortunately, knew exactly what was wrong, why the business was sliding down hill, why he would soon be out of business. The Boss was determined to do something about it. He wrote out this business plan, in poetry form, and gave each employee a copy of it.
A customer is the most important person in a business. /
A customer is not dependent on us. /
We are dependent on him. /
A customer is not an interruption of our work. /
He is the purpose of it. /
A customer does us a favor when he comes in. /
We aren't doing him a favor by waiting on him. /
A customer is not just money in the cash register. /
He is a human being with feelings and deserves to be treated with respect. /
A customer is the lifeblood of business. /
Don't ever forget it!
The business owner's short poem was posted at every store cash register and tacked to walls through out the store. In no time, sales did pick up, more customers were streaming through the doors and a new attitude was now present among staff workers.
I'm wondering if this same short poem, changed a little bit, might work its same magic among our nation's many ministry workers. Couldn't the poem read as follows?
The villager is the most important person in our business. /
The villager is not dependent on us. /
We are dependent on him. /
He is not an interruption of our work. /
He is the purpose of it. /
The villager does us a favor when he comes in. /
We aren't doing him a favor by waiting on him. /
The villager is not just money in the cash register. /
He is a human being with feelings and deserves to be treated with respect. /
The villager is the lifeblood of our business. /
Don't ever forget it!
At the end of the year, next month in fact, the nation will conduct its 10 yearly census, an important yardstick which measures many vital facts needed to run the country for the next ten years. One statistic, however, will remain basically unchanged from the 1999 Census. It will be the number of village people compared to those who have gone urban..
Yes, over the years we have had more and more people move to the city and to the nation's towns. But the village proportion, about 8 out of every 10 people, will once again become clear in this, our newest Census. Doesn't it make sense, then, for ministry personnel and the rest of us for that matter to adopt the above written poem as our own personal business plan?
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